Return & Exchange Policy


Last updated: 19-Oct-2026

At KitchEase we want you to be happy with every order. If something isn’t right, this policy explains how we’ll fix it.

1. Check your parcel on delivery

Please check the parcel in front of the courier or as soon as you receive it. If the packaging is badly damaged, tell us immediately. We recommend recording a short unboxing video, as it helps us resolve your claim faster.

2. When you can return or exchange

You can request a return or exchange within 7 days of delivery if:

  • The item arrived damaged, defective or faulty.
  • You received the wrong item, wrong size or wrong quantity.
  • Items are missing from your bundle.

For these cases, please contact us within 48 hours of delivery with your order number, photos or a short video of the problem, and a brief description.

3. What we will do

After we verify your claim, we will offer you either:

  • Free replacement or exchange of the correct item, or
  • Refund if the item is out of stock or you prefer a refund.

If the mistake is ours (damaged, defective, wrong or missing item), we pay the return and re-delivery charges.

4. Items we cannot accept back

For hygiene and food-safety reasons we cannot accept:

  • Opened or Used.
  • Items without original packaging or free gifts.
  • Returns based only on a change of mind after opening the pack.
  • Products damaged by misuse, such as using them against the instructions on the pack.

If you simply change your mind about an unopened, sealed pack, contact us within 3 days. We may accept it, but you will pay the return courier charges, and delivery charges are non-refundable.

5. Bundle orders

If one item in a bundle (for example the 3-pack or 5-pack) is faulty, we will replace that item. To return a whole bundle for a reason covered above, the full bundle must come back.

6. How to request a return or exchange

  1. Message us on WhatsApp at 0309-1959144
  2. Send your order number, name, phone number and photos or video.
  3. We will reply within [24 hours] with the next steps and the return address.
  4. Send the item back with the original packaging. Keep your courier receipt.

7. Refunds

  • Approved refunds are processed within 5-7 working days after we receive and inspect the item.
  • Because most orders are Cash on Delivery, we refund by bank transfer, JazzCash or Easypaisa to the account you give us.
  • Delivery charges are refunded only if the problem was our mistake.

8. Order cancellation

You can cancel before your order is dispatched. Message us on WhatsApp as soon as possible. Once it is with the courier, the return policy above applies.

9. Refused or undelivered parcels

Please confirm your order when we contact you. If a parcel is refused without a valid reason or you are unreachable, we may cancel the order. Repeated refusals may mean we can no longer offer Cash on Delivery on future orders.

10. Contact us

KitchEase | WhatsApp: 0309-1959144 | Email: hassanzia575@gmail.com | Hours: Mon–Sat, 10am–7pm